Shipping Policy

Shipping Policy

Fast & secure delivery to your door

Shipping Within Greece

We offer fast and reliable shipping throughout Greece.

Delivery Times

  • 📦 Athens & Thessaloniki: 1-2 business days
  • 📦 Other cities: 2-3 business days
  • 📦 Islands: 3-5 business days

Shipping Costs

  • ✓ FREE SHIPPING on orders over €100
  • ✓ Standard shipping: €4.90 for orders under €100

International Shipping

We ship to select European countries.

EU Countries

  • Delivery time: 5-7 business days
  • Shipping cost: €12.90
  • FREE SHIPPING on orders over €200

Note: International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Order Processing

  • Orders are processed within 1-2 business days
  • Orders placed on weekends or holidays are processed the next business day
  • You'll receive a tracking number via email once your order ships

Tracking Your Order

Once your order ships, you'll receive:

  • ✓ Shipping confirmation email with tracking number
  • ✓ Real-time tracking updates
  • ✓ Estimated delivery date

Shipping Partners

We work with trusted courier services including:

  • ACS Courier
  • ELTA Courier
  • Speedex
  • DHL (for international orders)

Packaging

All orders are carefully packaged to ensure your designer items arrive in perfect condition. Each package includes:

  • ✓ Original product packaging and tags
  • ✓ Protective wrapping
  • ✓ Branded IVANOIS packaging
  • ✓ Invoice and authenticity documentation

Delivery Issues

If you experience any issues with your delivery, please contact us immediately:

IVANOIS ONLINE STORE
Email: info@ivanois.com
Phone: 6955833765